At Native Things, we aim to ensure that the products you receive match your order and the product description on our website.
1. Eligible Returns and Refunds
Returns, refunds, or exchanges may be requested if you receive a wrong, defective, damaged, or significantly different product from what was described on our website. All claims will be reviewed before a return, replacement, or refund is approved.
2. Reporting a Problem
If you receive a damaged, defective, incorrect or significantly different product, please contact us as soon as reasonably possible after delivery.
Please provide your order number, a description of the issue and clear photographs or videos where available. An unboxing video may help us investigate a claim, but customers should contact us even if they do not have one.
Please retain the product, packaging and included accessories while we review your request. Our team will explain the next steps, including any return, replacement or refund process available under our policy and applicable law.
Contact: nativethings.in@gmail.com
Phone: +91 91768 66225 / +91 90429 80953
3. Product Inspection and Approval
All returned products will be inspected. Products must be returned with their original packaging and included accessories, where applicable. Once the claim is reviewed, we will inform you whether a return, replacement, or refund can be processed.
4. Refunds
If a refund is approved, the eligible product amount will be refunded through the applicable payment method. Original shipping charges and return-shipping costs will be handled in accordance with the applicable policy and law.
Please allow reasonable processing time after the return is received and approved. We will notify you when your refund has been processed.
5. Return Shipping
Please contact us before sending any product back. We will provide return instructions after reviewing your claim and clarify any applicable shipping arrangements.
6. Purchases from Other Sellers
This policy applies to purchases made directly through nativethings.in. For products purchased from other sellers or retail partners, please contact the seller from whom you made the purchase.
7. Contact Us
For return, refund, or exchange requests, contact:
Email: nativethings.in@gmail.com
Website: https://nativethings.in/
Please include your order number and relevant product details so we can assist you.